Course author
SafetyCulture
SafetyCulture is a technology platform which gives workers a voice, leaders visibility and unites teams to improve. In short, we're here to help working teams get better everyday!
Mobile first training
Gamified experience
Editable content
Course overview
Creating a positive customer experience ensures the maintenance and broadening of an organisation's customer base. If you want to enhance your skills in customer service, this is the course for you. This 4-part course touches on what customer service really is, how to interact and impress customers, and how to engage your customer. Keeping customers happy is the aim of the game so let's get started!
The full course includes
- Customer Service's Role in Customer Experience
- How to Impress Your Customers
- How to Engage Your Customer
- How to Interact with Your Customers
- Assessment